Shipping policy

 

Shipping Policy

At Summit Leotards, we aim to get your order packed and on its way to you as quickly as possible. 

UK Delivery

For items that are in stock, please allow approximately 5–7 working days for your order to be processed, packed and delivered.

During particularly busy periods, new collection launches, events or holidays, orders may take slightly longer. We’ll always do our best to keep delays to a minimum.

Free UK Shipping

We offer FREE UK shipping on orders over £75.

Any applicable delivery charges will be clearly displayed at checkout before you complete your order.

Pre-Orders

Items marked as Pre-Order are not currently held in stock and will be dispatched once they arrive with us.

Our usual pre-order timeframe is approximately 3–4 weeks, unless a different estimated timeframe is stated on the product page.

Please remember that pre-order dates are estimates and can occasionally be affected by manufacturing, customs or courier delays outside of our control.

If your order contains both in-stock and pre-order items, your full order will normally be dispatched together once all items are available.

If you would like your in-stock items sent separately, please contact us. Additional postage charges may apply.

Order Dispatch

Once your order has been dispatched, you will receive a confirmation email where applicable.

Please ensure that the delivery address provided when placing your order is complete and correct.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery Delays

Once an order has been handed to the courier, delivery times can occasionally be affected by circumstances outside of our control.

Please allow additional time during busy periods such as Christmas, bank holidays and major sales periods.

If your parcel appears to be significantly delayed, please contact us and we will be happy to help investigate.

Lost or Missing Parcels

If your tracking shows that your parcel has been delivered but you cannot locate it, please check with other members of your household, neighbours and any nominated safe places first.

If you still cannot locate your parcel, please contact us so we can advise on the next steps and, where appropriate, raise an enquiry with the courier.

Courier investigations can take some time to complete, and we may need to wait for the courier’s investigation before a replacement or refund can be considered.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a parcel is returned to Summit Leotards because an incorrect or incomplete address was supplied, additional postage charges may apply before the order can be resent.

International Orders

Where international delivery is available, delivery times will vary depending on the destination and courier service.

International customers are responsible for any applicable customs duties, import taxes or local charges imposed by their country.

Customs processing may also cause delays that are outside of Summit Leotards’ control.

Need Help?

If you have any questions about your delivery or an existing order, please get in touch with the Summit Leotards team and we’ll be happy to help.

Team Summit